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FAQ

Frequently Asked Questions

Everything a client asks before booking, and most of what they ask afterwards.

BEFORE YOU COMPARE QUOTES

Three different things are called Insurance.

Three separate things get called insurance in this industry, and quotes are frequently compared as though they are the same. They are not. Before you compare Yugo with anyone, understand which of these a company is quoting you.

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WHAT IT ACTUALLY COVERS

Commercial general liability

$5,000,000 per occurrence

Damage to property, premises, and third parties. Your building's management asks for this on the certificate of insurance. It does not replace a broken object of yours.

Standard declared valuation

$0.60 per pound, per article

The industry default across Canada, calculated by weight rather than value. On a 40 lb chair it is $24, whatever the chair cost. It is a contractual limit on a mover's liability, not insurance, and it is not required by any Ontario statute.

Enhanced declared valuation

5.00 per pound

Our highest contractual limit, included with Reserve at no additional charge and available on Essential and Signature for an additional charge. Set out in full in Section 12 of our Terms & Conditions.

Yugo carries commercial general liability, commercial auto, and cargo coverage with licensed insurers, and every level of Service carries a declared valuation. Crew are covered by WSIB, and the certificate of insurance is issued to you and your building before move day rather than on request.

Booking & Scheduling Pricing & Payment Service tier & Scope Packing & Preparation Protection, Insurance & Claims On Move Day Specialty & High-value Items Building, Access & Parking Storage & Long Distance Business, Trades & Corporate About Yugo Still have a question?

Booking & Scheduling

How far in advance should I book?

Two weeks is enough for Essential and Signature. Reserve white glove relocations need four to six weeks, because the walkthrough, the documented inventory, and any custom crating all happen before move day. Month-end and the last weekend of summer are the two busiest windows in the calendar and fill first, so a fixed date deserves a four-week lead.

Can you handle a move on short notice?

Sometimes. We hold limited capacity for short-notice work and will tell you plainly if taking your date would mean under-crewing it. We would rather decline than send three people to a job that needs five.

What time of day do you start?

Most moves start between 8am and 9am. Early starts mean lighter traffic, easier parking, and a full day of daylight at the destination, which matters more than people expect when furniture is being placed.

What are your hours?

The office answers Monday to Friday, 8am to 6pm, and Saturday 9am to 4pm. Moves run 7 days, 8am to 8pm. Your coordinator is reachable outside those hours on Signature and Estate.

How do I confirm my date?

By paying the confirmation amount stated in your proposal. Dates are not held before that, and availability is allocated in the order it is received.

Do you require a deposit?

A deposit is required to secure your crew, truck, and date. The amount is confirmed in your quote. The remaining balance is due 48 hours before the move. Both payments are processed securely through your OPS+ client portal, no cash, no cheque required.

Can I change my date after booking?

Yes, subject to availability. One reschedule with at least three business days' written notice is accommodated without charge, and your deposit transfers to the new date. Closing dates move constantly and we plan for it.

What is your cancellation policy?

Written notice to your coordinator, and the deposit is treated as follows. More than three business days before the move date, refunded in full. Between one and three business days, retained.

Less than one business day, or on the day itself, retained plus 50% of the quotation value. For move dates between the 25th and the 2nd of a month, each window extends by two further business days, because those are the dates that cannot be refilled.Where we cancel or reschedule, amounts paid for services not performed are refunded in full. The full provisions are in Section 6 of our Terms & Conditions.

Do you work outside Toronto?

Toronto and the GTA as standard. We also run regularly to Muskoka, Collingwood, and Niagara, and handle interprovincial moves directly.

Does Yugo charge differently for weekends or specific times of day?

Weekend scheduling and after-hours scheduling (before 8 AM or after 6 PM) are available for clients who need flexibility. Any applicable surcharge is disclosed in the quote, not added at billing. There is no penalty for booking popular dates. Yugo's flat-rate model means your quote is fixed regardless of how the day unfolds.

How long will my move take?

A one or two bedroom condo is typically a single day, often half of one. A three bedroom house is usually a full day. Four bedrooms and above, or a house with a full basement and garage, is frequently planned across two. Your proposal states which, so you can plan the rest of your week.

Can I move on a weekend or a holiday?

Yes, subject to availability and to your building's rules. Many condominiums permit moves only on weekdays. Tell your coordinator your constraints at consultation and we plan around them.

My closing date moved. Now what?

Tell your coordinator as soon as you know. Closing dates slipping is normal and we plan for it. Where the gap creates a problem, contents are held in storage and delivered when the new home is yours.

Can you quote without seeing my home?

For simple moves and single items, yes, from photographs and dimensions. For a full household we survey it, because a quote built on assumptions is a quote that changes on move day, and that is the thing we exist to prevent.

What day of the week is best to move?

Midweek, Tuesday or Wednesday, if your building allows it. Traffic is lighter and fewer people are moving, which means elevators and docks are easier to reserve. Sundays are good in houses and harder in buildings, many of which restrict weekend moves entirely.

Pricing & Payment

Is the price flat or hourly?

Fixed to the scope in your Quotation, unless the Quotation says otherwise. Hourly billing transfers the risk of a slow day from us to you, and it gives a company an incentive to work slowly, which is not an incentive we want to have.

How does Yugo price a move?

Every Yugo quote is flat-rate and complete. It is built from four inputs: the scope of your home (room count, item inventory, and any specialist pieces), the distance between origin and destination, any access requirements at either location, and the date and time of the move.
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What you receive is a single confirmed number, not an estimate, not an hourly rate that can expand on move day, and not a price that changes when the crew arrives. If something in your scope changes before the move, your coordinator updates the quote before the move begins. Not after.

What is included in the flat-rate quote?

Every Yugo quote includes the crew, the truck, furniture blankets on every piece, floor runners at both origin and destination, all equipment required for the scope, and the coordinator's time from booking to sign-off. There are no surprise line items on move day.

What is not included unless specifically added: full packing and unpacking service,custom crating for art or specialty items, additional storage, and long-distance fuel surcharges for moves outside the standard GTA zone. All additions are confirmed in writing before the move begins.

What payment methods does Yugo accept?

Yugo accepts all major credit and debit cards processed securely through your client portal. E-transfer is also accepted. For corporate accounts, direct billing is also available through your account manager.
All pricing is in Canadian dollars, exclusive of HST unless otherwise confirmed in writing.

When is the balance due?

The remaining balance is due 48 hours before the service date. Both payments are processed securely through your client portal, no cash, no cheque required.

How much does a move cost?

It depends on volume, access at both addresses, the level of service, and any specialist handling required. We quote a fixed flat price after a consultation rather than an hourly rate, so the figure on your proposal is the figure you pay.

What determines my price?

The inventory: volume and what is in it
Access at both addresses: stairs, elevators, distance from the truck
The service level you choose
Specialist items requiring particular crew, equipment, or crating
Distance between addresses
Date and time, including peak dates

Can the price change on move day?

Not without your consent first. If the work required differs from the inventory or the access described, we issue a written amended quotation and perform the additional work only after you accept it. No crew member or driver is authorized to change a price verbally or on site, and you will never be handed a revised figure while your belongings are on a vehicle.

What if I have more items than quoted?

Tell your coordinator as soon as you know, ideally before the day so we arrive with the right crew and vehicle. Where the change is material, an amended quotation is issued and accepted before that work is done.

Are fuel and mileage extra?

No. Where the destination is correctly stated at booking, fuel, mileage, and tolls are included in the fixed price.

Are boxes and packing materials included?

On Reserve white glove move package, yes, all materials are included in the packing service. On Essential and Signature you pack the contents yourself, and materials can be purchased separately.

Do you offer discounts or price matching?

No. We do not issue promotional codes, we do not price match, and we do not discount under pressure. What we quote reflects what the work requires.

Why are you more expensive than the quote I got elsewhere?

Frequently because the other quote is not comparable. Ask any company four questions: are your crews employed or subcontracted, what is your liability per pound, do you photograph condition at both addresses, and can the price change on the day. The answers usually explain the gap.
Sometimes we are simply not the right fit, and we will say so at the consultation rather than take a booking we cannot do well.

Do you require a minimum charge?

Every engagement has a minimum reflecting crew, vehicle, and materials. Single item delivery has its own pricing and no household requirement.

Are prices different for peak dates?

Availability is tighter at the start and end of each month and through summer. Where a date carries a surcharge it is stated in your proposal in advance, never discovered afterwards.

Should I tip the crew?

Gratuities are not expected and are never solicited. Our crews are paid properly and are instructed not to request them. If you want to recognise a crew, tell your team and whatever you give is appreciated.

Is HST included in the quoted price?

No, every figure on the site and on your quote is before HST, which is shown as its own line.

Service tier & Scope

What is white glove moving?

White glove moving is a premium, full-service relocation where trained specialists handle every stage, from professional packing and protection to the careful transport of fragile items and full placement in your new home. At Yugo, the condition of every significant item is documented before and after transit.

What is the difference between Essential, Signature, and Reserve?

Essential is transport. You pack, you take your own furniture apart and rebuild it, and you wrap it. We wrap four pieces at no charge, protect the route, move everything, and place it.

Signature adds the furniture. We wrap and protect every piece, take it apart and rebuild it, move it, place it, and remove all packaging. You still pack the contents.

Reserve is all inclusive. Everything in Signature, plus full packing in new materials, labelling by room, unpacking and placement, beds assembled, and all packaging removed. It also includes a dedicated move manager on site, a documented inventory with condition photography, custom crating if needed, managed transport where required, and coordination with your designers.

Which level do most people choose?

Reserve. Clients who reach us are usually buying back a fortnight of their life rather than a truck, and Reserve is the level where the packing and unpacking are ours rather than theirs. Signature is the most common choice where the client is content to pack the contents themselves and wants every piece of furniture wrapped, taken apart, and rebuilt by the same crew.

Is white glove the same as full service?

Not quite. Full service means the company packs for you. White glove is the standard applied at every stage, including protection, documentation, and specialist handling. A move can be full service without being white glove.

Do I need the Reserve service tier if my home is large?

Not necessarily. Reserve is defined by complexity rather than square footage: a documented collection, multiple properties, an executor instructing, or contents splitting to several destinations. Most large homes are best served by Signature.

Can I upgrade my tier after I have already booked?

Yes, at any point before the engagement begins and subject to availability, at the difference in price. Adding full packing usually needs a few days' notice so materials and crew can be arranged.

Do you offer same day or last minute moves?

Sometimes, and we will tell you honestly rather than promise and reschedule. Capacity depends on the day and the volume. Call rather than submitting a form if your timeline is inside a week.

Do you do small moves and single items?

Yes. There is no minimum volume. Single item delivery is a defined service with its own fixed pricing, whether you are collecting from an auction house, a showroom, or a family member.

What does "dedicated coordinator" mean in practice?

A dedicated coordinator is one person who owns your move from the moment it is booked to the moment the post-move sign-off is complete. They are your single contact, not a call centre, not whoever picks up the phone. They know the scope of your move, they brief the crew before arrival, they are reachable by phone and message throughout move day, and they manage any issues that arise before, during, or after.
In the Signature tier, your coordinator contacts you before move day to review the plan. In the Reserve tier, your coordinator attends the pre-move walkthrough in person, is on site during the move, and conducts the post move follow up call themselves.

What is OPS+ and do all tiers have access to it?

OPS+ is Yugo's proprietary operations and client visibility platform. It is where you receive your quote, sign your move agreement, track your move in real time, access your post-move photo summary, and submit any concerns after the move is complete.
All tiers have access to OPS+ tracking and the client portal. Signature and Reserve clients receive a dedicated link with coordinator contact details and live move status. B2B and corporate partners receive a full portal login with move history, invoicing, and NPS reporting.

Packing & Preparation

Do I need to be present?

You, or a representative you appoint in writing, should be at both addresses, unless you have booked an unattended move, which we offer on Signature and Reserve service and which many of our clients prefer.

What should I do before the crew arrives?

Empty furniture, including dressers, drawers, the fridge and the freezer, unless you have booked packing
Disconnect electronics and appliances
Set aside jewelry, documents, medication, and anything irreplaceable to carry yourself
Confirm elevator reservations and parking if your proposal states you are arranging them
Decide what is not going, and tell us so it is not loaded

Can I have someone else be there instead of me?

Yes, appointed in writing before the day. They stand in your place for every decision made during the engagement, so choose someone who knows what you want where.

Should I disconnect my washer, dryer, and appliances?

Yes, in advance. Disconnection and reconnection of gas, plumbing, or electrical services requires a licensed trade, and our crews do not perform it. We can coordinate the trade for you where you want us to.

Will Yugo take my television off the wall?

We dismount one wall-mounted television without charge where it is disclosed at booking. We do not perform mounting of any kind, at either address, as that is licensed work.

What should I keep with me rather than send on the truck?

Jewellery, cash, and precious metals
Passports, identity documents, wills, and financial records
Medication and any medical equipment you need
Laptops, phones, chargers, and keys
A change of clothes and whatever makes the first night bearable

What should I do about my pets?

We do not transport animals of any kind. Arrange for them to be elsewhere on the day, both for their sake and because doors are open for hours.

Can you move my plants?

House plants up to about 200 cm can be moved locally, within 250 km, in appropriate containers, at your risk as to their survival. We do not transport live plants on long distance moves.

What about food and the contents of my fridge?

Perishable and opened food is not transported except where refrigerated same day transport has been arranged in writing. Empty and defrost the fridge and freezer the night before.

What can you not move at all?

Dangerous goods are prohibited by law under the Transportation of Dangerous Goods Act: fuels, propane and compressed gas cylinders unless certified empty, aerosols, fireworks, ammunition, firearms, corrosives, solvents, and industrial chemicals. We also do not move animals, aquariums with water, irreplaceable personal documents, currency and jewellery, medication, or waterbeds.
If you are unsure about something, ask at consultation. There is almost always a safe way to handle it separately.

What do I do with the paint, propane, and cleaning chemicals?

Toronto and the surrounding municipalities operate household hazardous waste depots that accept them free of charge. Deal with it in the week before rather than the morning of.

Should I take the beds apart myself?

On Signature and Reserve, no. We take furniture apart and rebuild it, and the same crew does both. On Essential, disassembly and reassembly is yours, though it can be added as an add-on. Furniture taken apart by someone else is furniture we will move but cannot rebuild, because we did not see how it came apart.

If I am packing, how should I do it?

Keep a room's contents together, and everything from one dresser in one box. Small boxes for books, medium for fragile items and electronics, large for linens and clothing. Cap every box at about 35 lb, and label the room rather than the contents. If you cannot lift it comfortably, it is too heavy.

Will Yugo unpack as well?

On Reserve, yes. Contents are placed in the locations you direct. Unpacking is not a styling service: we will not arrange your kitchen aesthetically or group your books by colour, but everything will be out, put away, and usable.

Does Yugo take the boxes away?

On Signature and Reserve, all packaging leaves with us on completion. On Essential, materials you purchased are yours and our reusable equipment comes back with us.

Can you pack just the kitchen or just the fragile items?

Yes. Partial packing is common and is quoted by room. The kitchen and any wall of framed works are the two rooms most people should hand over.

What happens if I pack something badly?

We will move it, and we will tell you at the time if we think a carton is unsafe. Our liability for items packed by you or for fragile items packed without appropriate materials is limited, which is set out plainly in our Terms & Conditions rather than buried.

Can I buy materials from Yugo without booking a move?

Yes, with delivery arranged. Cancellation or rescheduling of a materials delivery needs one business day's notice.

Do you supply wardrobe boxes?

Yes, and they are worth it. Clothes travel on the rail, arrive on the rail, and go straight into the new wardrobe without being folded, packed, unpacked, and ironed.

Protection, Insurance & Claims

Are my belongings insured?

This is the question the industry answers badly, so here is the accurate version. What every mover in Canada provides by default is a declared valuation, which is a contractual limit on the carrier's liability. It is not insurance, and we are not an insurer. Yugo carries commercial general liability of $5,000,000, commercial auto, and cargo coverage with licensed insurers, which is different and protects against different things.

What insurance does Yugo carry?

Yugo carries $5,000,000 commercial general liability per occurrence and in the aggregate, commercial auto on all vehicles, and cargo coverage with a licensed insurer. All crew are covered under WSIB. These protect against different things than your declared valuation, which is the contractual limit on what we pay for your goods and is set out in Section 12 of our Terms. Certificates are available on request.

What valuation does Yugo provide?

Standard is $0.60 per pound per item, applying to Essential service.
Premium provides repair of the item or $1.50 per pound at our election, and is included with Signature at no additional charge.
Enhanced provides $5.00 per pound per item, our highest limit, and is included with Reserve at no additional charge.
Maximums per shipment and full exclusions are set out in Section 12 of our Terms & Conditions.

Can I buy more coverage?

Enhanced valuation can be added to Essential or Signature engagements for an additional charge, arranged before the move. For individual pieces or collections whose value exceeds our limits, we recommend specified item insurance from a licensed insurer, and we will tell you at consultation where we think that applies rather than after a loss.

Does my home insurance cover the move?

Sometimes, partially, and it varies enormously by policy. Call your broker before the move and ask specifically about contents in transit and contents in storage. It is a five minute call that occasionally saves a great deal.

What is not covered?

Pre-existing damage, recorded and initialled at the walkthrough
Items you packed yourself, and fragile items packed without appropriate materials
Internal components of appliances and electronics, which transport can disturb
Items we advised against moving where you declined the recommendation
Anything on the excluded items list, including currency, jewellery, and documents
Consequential loss such as lost income, accommodation, or contractor charges

How does Yugo document items before moving them?

Every move begins with pre-move condition documentation. The crew photographs items before they are touched, particularly any piece with pre-existing wear, marks, or fragility. This documentation is logged in OPS+ with a timestamp before loading begins. At destination, the same documentation process confirms the condition on arrival. If a discrepancy exists between the two records, the claim is unambiguous.
This process is not reactive. It is applied to every move, on every job, before anything is moved. The documentation exists whether or not anything goes wrong.

What happens if something is damaged?

Our crew lead tells you before leaving your property, photographs it, and records it. This is a standing instruction, not a courtesy. Your coordinator contacts you the same day with the resolution path.

What is the claims process if something is damaged?

If damage is noticed on move day, inform the crew lead immediately and take photographs. The coordinator opens a claim that day. If damage is noticed after the crew has departed, contact your coordinator or call (647) 370-4525 as soon as possible, the same day is strongly preferred.

The process is straightforward:

Send photographs and a brief description of the damage to your coordinator
Provide your move reference number (in your OPS+ portal)
Yugo reviews the documentation and pre-move condition records within 24 hours
Resolution: repair, replacement, or credit is confirmed in writing within 7 business days

How quickly should I report damage?

As soon as reasonably possible, and in any event within seven days of delivery for goods, or 24 hours for damage to premises. These are notice periods that let us inspect while the evidence is fresh. For consumers they are not limitation periods and do not affect your legal rights, which is a distinction some companies deliberately blur.

Will you repair or pay?

Where an item can be professionally restored by a conservator or specialist, we may elect restoration and we bear the cost of the specialist. Otherwise settlement is per the applicable valuation.

What if we disagree about what happened?

Where documentation is genuinely ambiguous, we resolve in your favour. We created the record, so if it is unclear that is our failure and not yours to argue about.

What happens if you damage my walls or floors?

Tell the crew lead immediately so it is photographed and recorded before we leave. Prompt notice is what allows us to inspect and resolve quickly rather than dispute later.

Are my items covered if I packed them myself?

Items packed by the client are covered for damage caused by Yugo's crew or transport. Items damaged as a result of inadequate self-packing, a box that collapses, a fragile item insufficiently wrapped are not covered under the cargo policy, as the packing is the client's responsibility in an Essentials move. This is why Yugo's Reserve tier include full packing service: professional packing eliminates the most common source of transit damage.
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If you are packing yourself and have items of particular value or fragility, discuss the packing method with your coordinator in advance.

Is Yugo WSIB covered if a crew member is injured in my home?

Yes. All Yugo crew members are covered under WSIB (Workplace Safety and Insurance Board) insurance. WSIB clearance certificates are available on request. Yugo does not use unlicensed subcontractors on any move, every crew member operating on your property is a trained Yugo employee covered under the company's WSIB policy. You are not liable for workplace injuries sustained by Yugo crew members on your property.

Are there items not covered by Yugo's insurance?

The following categories are explicitly excluded from standard coverage and should be kept with the client personally:

Cash, financial instruments, and bearer securities
Jewelry and personal accessories unless specifically documented and declared at the pre-move stage
Items of purely sentimental value with no determinable market replacement cost
Documents, photographs, and personal records not in protective containers

For art, antiques, and high value collections, enhanced valuation coverage is strongly recommended and can be arranged through the pre move consultation. Speak with your coordinator.

On move day

What happens when the crew arrives?

They assemble before knocking, introduce themselves by name, and the crew lead walks the home with you before anything is lifted. Condition is recorded and photographed. Then protection goes down: floor runners across the full path, door jamb and corner guards, and padding on banisters. Only then does work begin.

How will they know what to take and what to leave?

From the inventory, confirmed with you at the walkthrough. Anything staying should be pointed out then, and ideally marked or moved into one room the night before.

What is my arrival window, and what if the crew is late?

Your move is scheduled with a confirmed arrival window; morning (8 to 10 AM), mid-morning (10 AM to 12 PM), or afternoon (1 to 3 PM) confirmed in your quote. Your coordinator sends a confirmation the evening before move day, and the crew lead will text when they are en route.
If the crew arrives outside the scheduled window without prior notice to you, this is tracked through OPS+ and addressed by your coordinator. For Partner-tier corporate clients, on-time arrival is a written SLA with a credit structure for non-performance.

Will they protect my floors and walls?

Always, at both addresses, before handling begins, on every service level. This is not an upgrade and it is not weather dependent.

Do the Yugo crews take breaks?

Yes. Our crews take the eating period they are entitled to, and on longer days they take it in a way that does not stall your move, usually staggered while loading continues. Your fixed price does not change based on how long the move takes.

Who do I call if something goes wrong during the move?

Your named coordinator is your first contact their number is in your OPS+ tracking link. If you cannot reach your coordinator, call (647) 370-4525. Yugo's operations team is reachable seven days a week during move hours. For urgent issues, a crew that has not arrived, an access problem at the building, call immediately and we will address it in real time.

Will I get an update during the day?

Your crew lead gives you a status update at the midpoint without being chased, and your coordinator is reachable by phone or text throughout.

Can I direct where furniture goes at the new place?

Yes, and please do. Items are placed in the room and position you direct. Our standard includes one placement of each piece.

Will you dispose of things I do not want?

Yes, where it is requested at booking so the right arrangements are made. Curbside disposal follows municipal rules, and we cannot take items away on the day if it was not arranged in advance.

What happens at the end?

Materials removed, and a closing walkthrough where the crew lead asks whether everything is where you want it. You sign the Bill of Lading recording delivery and condition, in the OPS+ portal or on paper.Your coordinator contacts you within 24 hours.

What if I notice something is wrong after the crew has left?

Contact your coordinator or call (647) 370-4525 as soon as you notice anything. The sooner we are informed, the more effectively we can address it. Take photographs of anything that appears damaged or misplaced, these support the resolution process. Yugo's claims process is straightforward: you send photos and a description, we review within 24 hours, and resolution is confirmed in writing. See the Insurance & Claims section for the complete process.

Will the crew disassemble and reassemble furniture?

Yes. Disassembly and reassembly is included in Signature and Reserve moves. For Essentials moves, disassembly and reassembly can be added at booking. The crew brings the tools and hardware required. If a piece requires specialist reassembly, a modular sofa system, a custom bed frame, a wall-mounted unit, confirm this with your coordinator at the pre move stage so the right crew member is assigned.

Specialty & High value items

Can Yugo move my piano?

Yes. Access is assessed in advance, including leg removal on grands and crane or window access where a stairwell will not take it.

How does Yugo handle fine art and sculptures?

Every piece of art moved by Yugo is photographed and condition-reported before handling begins. This is not a precaution. It is the standard, applied to every piece on every move where art is included. The photograph and condition record exist in our OPS+ portal from the moment the crew arrives.
Works are wrapped in archival-safe materials, acid-free tissue and conservation-grade foam, before blanket wrapping. For large or particularly fragile works, custom wooden crating is available and is built before move day, not improvised on the day.

Can Yugo move my wine collection?

Yes. Wine collections are moved with full inventory documentation in temperature-managed conditions. The inventory is confirmed with you before the move and photographed at origin. Cases are transported horizontally as specified for bottle condition, and the destination environment is confirmed in advance, whether that is a cellar, a wine fridge, or a conditioned storage unit.
For large collections or particularly valuable cellar contents, speak with your coordinator at the pre-move stage about the appropriate vehicle and handling protocol for your specific situation.

How are antiques and fragile heirlooms handled?

Antiques and family heirlooms are identified at the pre-move stage and given explicit handling instructions in the move plan. The crew lead is informed of every piece that requires individual attention. These items are packed last at origin and unpacked first at destination, the fragile and irreplaceable handling principle in practice.
Custom crating is available for pieces whose dimensions, fragility, or value make standard protective wrapping insufficient. Your coordinator will advise at the consultation stage if any piece in your home meets this threshold.

Can Yugo move a safe?

Yes, for safes that can be moved through standard building access. The weight, dimensions, and installation type (freestanding or anchored) must be confirmed at booking. For wall-mounted or floor-anchored safes, a certified locksmith or safe technician is required to disengage the anchoring before the crew can transport it.
Heavy safes over 400 lbs require a three-person crew minimum and specialist equipment. Confirm the exact weight with your coordinator so this is in the quote.

What about oversized furniture that may not fit through doorways?

Oversized furniture is assessed at the pre-move walkthrough. Your coordinator measures the piece and reviews the access path at both origin and destination. If a piece cannot navigate a corner or stairwell in its assembled form, disassembly is the first option. For pieces that cannot be disassembled, a one-piece sofa, a large mirror, a custom bed frame, alternative access routes are reviewed, including window entry where the building permits it.

Can Yugo deliver to locations that require carrying items up several flights of stairs?

Yes. Stair carries are included in your quote when confirmed at booking. For properties with no elevator access, the number of flights is noted in your quote and reflected in the flat-rate price. For very heavy items in no-elevator buildings, a crew size adjustment may be required .

Can you move exercise equipment, pool tables, or hot tubs?

Gym equipment and pool tables are assessed individually and frequently require manufacturer authorized disassembly arranged by you, after which we transport the components. Hot tubs and spas are specialist equipment we do not handle.

Will my piano need tuning afterwards?

Almost certainly. Tuning and regulation is expected after any transport and is inherent to moving a piano rather than a defect. We can arrange a technician for a week or two after you settle, once the instrument has acclimatized.

Do you crate everything, or just wrap it?

Both, depending on the piece. Framed and glazed works of moderate size are wrapped and braced. Unglazed canvases, works on paper of significant value, sculpture, and anything with an irregular profile are crated to measurement.

I have condition reports and a fine art policy. Do you want them?

Yes, at consultation. Some fine art policies specify handling requirements or approved carriers, and it is far better to satisfy them in advance than to discover them after a loss.

What about marble, stone, and oversized mirrors?

Treated as specialist items rather than heavy furniture. Transported on edge and braced, tabletops separated from bases, polished surfaces never in direct contact with a strap.

Does Yugo move chandeliers?

Yes. Drops and crystals are removed, individually wrapped, and packed against a photographic reference so the fitting is rebuilt correctly. Electrical disconnection and reinstallation requires a licensed electrician, which we coordinate but do not perform.

How much notice do you need for a specialty item?

Disclose it at booking. With less than four business days' notice we may not be able to handle it, because crating, equipment, and crew size have to be arranged. We would far rather tell you early than arrive without the right equipment.

Building Access & Parking

My building requires a Certificate of Insurance. Can Yugo provide one?

Yes. Yugo provides a certificate of insurance (COI) naming your building's management company or condominium corporation as an additional insured. Your coordinator handles the preparation and submission before move day, you do not need to request it from your building separately or chase it yourself.

What if my building has a restricted move window?

Your coordinator books within your building's specific move window and builds the crew schedule around it. If the window is tight, a common situation in Toronto's larger buildings, the move sequence is planned in advance so the crew arrives knowing exactly what order pieces need to be loaded and what fits in each elevator run. Nothing is improvised under a time constraint.

What if the elevator breaks down or is unavailable on move day?

Contact your coordinator immediately. Building equipment failures on move day are rare but happen. Your coordinator will speak with building management to determine alternative solutions, a rescheduled elevator window, or in rare cases, a rescheduled move. If the delay is attributable to the building and beyond Yugo's control, your coordinator will work through the options.

Can Yugo work in buildings with strict loading dock time restrictions?

Yes. Loading dock access is confirmed with building management before move day and reflected in the crew schedule.

How quickly can you produce a COI?

Usually within a few business days, and faster for programme accounts. Ask at booking rather than the week of, because a missing certificate is the single most common reason a move is turned away at the door.

What if the move runs past my elevator window?

Rare, because the window is planned against the actual inventory rather than guessed at. Where a building's window is genuinely too short for the volume, we tell you at consultation and plan a second booking rather than discovering it at hour four.

Does Yugo handle moves within the same building?

Yes, and floor to floor moves are often faster and less expensive than clients expect. They still require the same elevator booking, certificate, and protection.

What if there is no elevator?

We walk it. Flights are recorded at consultation and included in the fixed price, and crew size is set accordingly rather than four people doing an eight person job slowly.

Do you need a parking permit?

Where your street requires one, obtaining it is your responsibility unless your proposal states we are arranging it. Parking fines incurred by our vehicles are ours, not yours.

What if the truck cannot get close to the door?

We plan for it at consultation, including vehicle size against the driveway, the street, and any low clearance. Extended carry is planned in advance rather than charged as a surprise.

Can you move me into a building that is still under construction?

Yes. Occupancy period moves in buildings still finishing are common, with restricted access, shared lifts, and changing schedules handled directly with the developer's site team.

Storage & Long Distance

Does Yugo offer storage?

Yes. Goods are received, inspected, photographed, tagged, inventoried, and racked at our storage facility. You receive the list, and it stays accurate because it is updated on every movement.

What if my closing dates do not line up?

This is the most common reason our clients use storage. Contents are held and delivered when the new home is yours, by the same crews who packed them.

Is the storage climate controlled?

We hold a designated climate managed area for wine, instruments, art, and anything sensitive to heat or humidity. Tell us at intake what needs it so it is specified rather than assumed.

Where does Yugo deliver for long-distance moves?

Yugo services long-distance moves from Toronto and the GTA to Muskoka, Ottawa, Montreal, Collingwood, Oakville, Burlington, and other Ontario and Quebec destinations.

Is long-distance delivery direct, or does it go through a facility?

Your shipment travels as a dedicated load rather than consolidated with other households, which is what allows us to confirm a delivery date rather than a window. On routes we run ourselves, the crew that loads is the crew that delivers. Where a route requires a vetted transport partner, we tell you that before you book and the shipment stays under our documentation and our chain of custody throughout.

How does pricing work for long-distance moves?

Long-distance moves are priced flat-rate, like all Yugo moves. The quote covers crew, transport, fuel, and any confirmed service additions (packing, specialty handling). For destinations beyond the standard GTA coverage zone, a zone surcharge applies and is confirmed in the quote. There are no distance surcharges applied after the fact. What you see is what you pay.

Can Yugo handle specialist items on a long-distance move?

Yes. Pianos, fine art, wine collections, safes, and oversized furniture travel on long distance routes with the same handling as a local move: assessed at survey, crated or braced according to the piece, and climate managed where the contents require it. Disclose specialist items at booking so the right crew and equipment are assigned.

How far in advance should I book a long-distance move?

For moves within Ontario, two to three weeks minimum. For moves to Quebec or interprovincial destinations, four weeks minimum. For cross-country moves, six weeks or more allows your coordinator the time to structure the routing, confirm crew, and arrange any specialist handling or temporary storage at the destination if needed.

What if I need temporary storage between my origin and destination?

Yugo provides short-term and long-term storage for clients whose move requires a period between origin departure and destination readiness. Every stored item is catalogued in OPS+ with a condition record and photograph before entering the facility.

What about cottage country access?

Planned at survey, not discovered on the day. Lake road access, seasonal conditions, and properties a full size vehicle cannot reach are all common in Muskoka and are handled with the right vehicle rather than the biggest one.

When will my things arrive?

On the date in your proposal. Regional routes are frequently same day collection and delivery. Longer routes are agreed before you commit.

Business, Trades & Corporate

Do Yugo work with interior designers?

Yes, extensively. Receiving from your suppliers, inspection on intake, holding to your install date, consolidated delivery, uncrating, placement to plan, and removal of all packaging from a finished site. See designer services.

Can our suppliers ship directly to Yugo?

Yes. Your coordinator issues receiving instructions with your project reference so vendors ship to us rather than to a site or a client's driveway.

Does Yugo offer trade or partner pricing?

Yes, under a Preferred Vendor Agreement, with a named coordinator, an agreed rate card, priority capacity, and net invoicing.

Does Yugo move offices?

Yes, outside business hours as standard. Desks numbered to a floor plan, personal crates per employee, equipment handled properly, confidential files in tracked containers, and phased floor by floor where part of the business must keep operating. See office relocation.

Does Yugo handle employee and executive relocation?

Yes, working directly with HR and mobility teams or alongside your existing relocation management company. Cost estimated before approval, one coordinator per transferee, and consolidated invoicing to the company. See corporate relocation.

Can Yugo become a preferred vendor for our property management company?

Yes. Yugo works with property management companies across the GTA to manage tenant move-ins, move-outs, suite turnovers, and FF&E deliveries under a Preferred Partner arrangement. This includes priority scheduling for your move volume, consolidated monthly invoicing, OPS+ documentation for every unit transition, and a dedicated account coordinator for your portfolio. Contact info@itsyugo.com to discuss a partnership arrangement for your properties.

Does Yugo provide white-glove last-mile delivery for luxury retailers?

Yes. Room of choice placement, assembly, and full packaging removal, with condition photographed at collection and at delivery and a signed proof of delivery returned to you the same day. Returns and exchanges run on the same account.

Can Yugo handle FF&E delivery and installation for interior designers?

Yes. FF&E logistics. From warehouse or showroom pickup through white-glove delivery and on-site installation at the end client's location is one of Yugo's primary commercial verticals. Every delivery is managed by a dedicated coordinator, every handover is documented in our OPS+ portal, and your client receives the same level of care as a private residential move.
Preferred Partner arrangements for interior designers include priority scheduling, consolidated monthly billing, co-branded delivery documentation, and OPS+ tracking links shareable directly with your client. Contact info@itsyugo.com to begin a partner arrangement.

Does Yugo work with corporate HR and Global Mobility teams?

Yes. Yugo's Corporate Relocation Program is specifically designed for HR directors and Global Mobility teams managing executive relocations. We work directly with HR to move executives into and out of Toronto at a high standard.

Is Yugo available for event logistics and exhibition installations?

Yes. Yugo provides white-glove event logistics and exhibition installation for Toronto's premium events industry. Gala installs, exhibition builds, trade show freight, art fairs, and brand activations across the GTA.

How does Yugo's referral program work for real estate agents?

Real estate agents who refer clients to Yugo as part of their client service offering can enter a formal referral partnership. This includes a co-branded moving checklist carrying the agent's name, a confirmed referral fee structure, and priority scheduling for your clients during busy periods. To discuss a partnership arrangement, contact info@itsyugo.com. Referral arrangements with real estate registrants are documented in writing and structured to comply with the rules that apply to them.

About Yugo

What is Yugo?

Yugo is an award winning white glove moving and logistics company serving Toronto and the Greater Toronto Area. We manage residential relocations, estate moves, commercial projects, fine art, and specialty logistics for private clients, designers, retailers, galleries, and leading brands.

Are you the same company as HelloYugo?

Yes. Yugo is the operating name of HELLOYUGO Inc., the same company, the same crews, and the same ownership. The brand and the website changed. Nothing about your file, your terms, or your prior bookings changed with it.

Is Yugo licensed and insured?

We hold a Commercial Vehicle Operator's Registration issued by the Ontario Ministry of Transportation for vehicles requiring one under the Highway Traffic Act. We carry commercial general liability, commercial auto, and cargo coverage with licensed insurers, plus WSIB coverage for every crew member. Certificates are available on request.

Note that Ontario does not license moving companies as such. There is no provincial mover's licence to hold. What can be verified is vehicle registration, insurance, and workplace coverage, and we provide all three in writing.

What areas does Yugo serve?

The Greater Toronto Area is our core: Toronto proper including Rosedale, Forest Hill, Yorkville, the Annex, Bridle Path, Lawrence Park, and Leaside, plus Etobicoke, Scarborough, North York, Mississauga, Oakville, Vaughan, Markham, and Richmond Hill. We also run regular routes to Muskoka, Ottawa, Kingston, Niagara, and Montreal.

How quickly will someone respond to my enquiry?

Within one business hour of an enquiry received through the site or by phone during coordinator hours. Requests received outside those hours are answered by 9am the next business day.

Can I speak to a person rather than a form?

Yes, and we would prefer it for anything complex. Call (647) 370-4525. Outside coordinator hours you will reach a voicemail that is monitored, not a queue.

Still have a question?

Something here was not answered

Call (647) 370-4525 between 8am and 6pm, or make an enquiry and we will get back to you the same business day. If your question is specific to your home or an upcoming project, a fifteen minute call will settle it faster than any page can.